At CJ William, we take great care in ensuring that your luxury jewelry and watches are securely packaged and delivered safely. Please read the following shipping terms before placing your order.

1. Order Processing Time

• All orders require a processing time of 1 day to 4 weeks before shipment.
• Custom and made-to-order pieces may take longer, depending on the complexity of the design. We will provide estimated completion times upon request.
• You will receive an email confirmation with tracking details once your order has shipped.

2. Shipping Method & Insurance

• We ship all domestic orders via FedEx Priority Overnight for fast and secure delivery.
• All shipments are fully insured for the purchase value to protect against loss or theft during transit. 
• A signature may be required upon delivery to ensure the package reaches the intended recipient.

3. Address & Delivery Requirements

• We only ship to verified billing addresses that match the payment method used. Orders with unverified addresses may require additional verification.
• We do not ship to P.O. Boxes—a physical address is required.
• If you need to change your shipping address after placing an order, please contact us immediately. Address changes may delay processing.

4. Shipping Delays & Liability

• We are not responsible for delays caused by FedEx, weather conditions, or unforeseen circumstances beyond our control.
• Once a package is shipped and tracking is provided, it is the customer’s responsibility to receive the package. If a package is marked as delivered but not received, the customer must contact FedEx directly to file a claim.
• If a package is lost or stolen, we will assist in filing an insurance claim, but refunds will only be issued once the claim is approved.

5. Order Cancellations & Refunds

• Due to the nature of our products, all sales are final once an order has been processed.
• Cancellations may be accepted only before the order has been shipped. Once shipped, no cancellations or refunds will be issued.
• If an order is delayed beyond our estimated processing time, we will notify you with an updated timeframe.

6. Acknowledgment & Agreement

By placing an order with CJ William, you acknowledge and accept our shipping terms. If you have any questions or need assistance, please contact us before placing your order.